Description
How to simplify hotel rooms and rates channel configuration and connection while monitoring the connection state (sync) 24/7.
Being used by thousands of customers and SiteMinder’s flagship software, the Channel Manager required an overhaul in logic (UX) and UI.
Key Steps
- User research
- Lean canvas sessions
- Viability/ desirability
- Customer interviews and test sessions
- Information architecture design
- Wire-frames
- Prototypes
Process
Research, analysis and stakeholder interview sessions understand customer channel connection and monitoring requirements, the risks of using multiple channels, and how to simplify the channel connection while providing 24/7 monitoring capabilities.
Sketches and prototype designs to test user behaviour and appetite for change. The various test sessions also provided insights into new opportunities and highlighted current issues with the software.
Outcome
A completely new approach to channel connection and configuration and 24/7 monitoring capabilities. No extra pages and steps are required. It’s all done on a single page.
